Xavier Roy

Founder & Writer / Information Experience Leader

Chennai, IN.

About

Information experience leader with over two decades of expertise in technical documentation, content engineering, UX writing, and leadership. Founder of Paper Arrow blog and content platform, with passion for mentoring technical communicators and innovating information delivery.

Work

ServiceNow

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Staff Technical Writer

Hyderabad, Telangana, India

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Summary

Currently contributing to ServiceNow as a staff technical writer in Hyderabad, leveraging deep experience in content engineering and user assistance.

Highlights

Joined ServiceNow with over 20 years of experience in tech docs and content leadership. ([xavierroy.com](https://xavierroy.com/resume/?utm_source=openai))

Paper Arrow

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Founder & Writer

Chennai, Tamil Nadu, India

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Summary

Founded and maintained Paper Arrow, a personal blog and knowledge platform focusing on technical writing, content strategy, personal knowledge management, and information experience.

Highlights

Curated insights on technical writing, UX, and content management.

Cultivated the platform into a knowledge biome rather than a simple blog, as described in a LinkedIn reflection post. ([linkedin.com](https://www.linkedin.com/posts/xavierroy_after-20-years-of-non-stop-work-with-the-activity-7293569660560580608-AUBs?utm_source=openai))

Expressed philosophy: share knowledge to double its value; mentor emerging technical communicators. ([xavierroy.com](https://xavierroy.com/resume/?utm_source=openai))

Genesys

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Manager, Information Experience

Chennai, Tamil Nadu, India

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Summary

Led the Information Experience team in Chennai, guiding content strategy, documentation standards, and UX writing across contact center technologies.

Genesys

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Staff Technical Writer

Chennai, Tamil Nadu, India

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Summary

Produced technical documentation and content assets for Genesys products, focusing on clarity, usability, and user experience.

Scientific Games (WMS)

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Lead Technical Writer / Editor

Chennai, Tamil Nadu, India

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Summary

Led technical writing and editorial efforts for gaming solutions, managing documentation pipelines, editing, and standards for global outreach.

Wipro

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Technical Writer

Bangalore, Karnataka, India

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Summary

Created and maintained technical documentation for IT services projects, collaborating with cross-functional teams.

HTC Global Services

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Documentation Engineer

Chennai, Tamil Nadu, India

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Summary

Developed documentation engineering solutions for enterprise services in Chennai.

Angler Technologies India Pvt Ltd

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Senior Content Developer & Project Coordinator

Coimbatore, Tamil Nadu, India

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Summary

Developed content and coordinated documentation projects in Coimbatore.

Education

Human Factors International

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Certification/course

Madurai Kamaraj University

Madurai, Tamil Nadu, India
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Master of Science Management

Bharathiar University

Coimbatore, Tamil Nadu, India
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Bachelor of Science Computer Science

University of Toronto – St. Michael’s College

Toronto, Ontario, Canada
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Undergraduate studies

Skills

Technical Communication

technical writing, technical editing, content strategy, online help development.

Content Engineering & UX

information architecture, interaction design, UX writing, usability design.

Tools & Technologies

XML, DITA, Oxygen XML Editor, FrameMaker, RoboHelp, Static Site Generators, Git, CSS, HTML, WordPress.

Leadership & Mentorship

team management, mentoring, start-up founder.

Knowledge Management

content development, information experience, personal knowledge management.