About
Highly accomplished and results-driven Technical Communication Expert with over two decades of experience in technical documentation, content strategy, and user experience design. Proven leader in strategic planning, content engineering, and cross-functional team leadership, delivering impactful documentation initiatives for enterprise products serving over 100K users. Adept at creating user-centered content, including user guides, online help systems, video tutorials, and innovative learning solutions. Championed content excellence, improved user engagement, and drove product success through high-quality, user-centered content and AI-driven innovations.
Work
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Summary
Led and managed comprehensive technical documentation initiatives for multiple enterprise product lines, focusing on strategy, innovation, and team leadership to enhance user engagement and product success.
Highlights
Led a cross-functional team of technical writers and platform engineers, supporting multiple enterprise product lines with 100K+ users.
Built, mentored, and coached high-performing teams, implementing strategic hiring and onboarding processes.
Developed and executed organizational transition plans, minimizing disruption and ensuring business continuity.
Established release note automation systems that eliminated manual steps and significantly improved accuracy.
Architected comprehensive End-of-Life (EOL) documentation strategies, preserving critical knowledge while reducing maintenance overhead.
Achieved consensus across product teams to implement unified documentation standards, eliminating inconsistencies across previously siloed product lines.
Managed multiple concurrent documentation projects, consistently meeting critical launch deadlines.
Executed a comprehensive documentation architecture overhaul, resulting in improved user satisfaction scores based on feedback.
Developed and integrated MediaWiki templates, reusable boilerplates, and content models to streamline authoring and enhance consistency.
Conducted in-depth usability analysis, journey mapping, and wireframing to optimize user interfaces for legacy-to-web application transitions.
Collaborated effectively with cross-functional teams (engineering, UX, product management, marketing) to deliver cohesive documentation solutions.
Partnered with video production teams to develop compelling feature demonstrations, storyboards, and technical scripts.
Championed platform enhancements, including fullscreen editing, Mermaid diagram support, and improvements to the internal MintyDocs platform.
Actively participated in organizational hackathons, driving innovation in Information Experience.
Founded and managed "radIX Day," a successful conference dedicated to advancing the practice of technical writing.
Led the internal communications content track, overseeing strategy for newsletters, podcasts, and web portals.
Light & Wonder
|Lead Technical Writer & Technical Editor
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Summary
Managed and edited technical documentation, ensuring clarity, accuracy, and adherence to industry standards. Played a key role in content development and quality assurance processes.
Wipro Technologies
|Technical Writer
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Summary
Authored and maintained technical documentation, contributing to product understanding and user experience for various software and hardware solutions.
HTC Global Services
|Technical Communicator
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Summary
Developed technical content, ensuring effective communication of complex information to target audiences.
Angler Technologies
|Sr. Content Developer
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Summary
Created and optimized content for various platforms, focusing on user engagement and information accessibility.
Education
Human Factors International
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Certified Usability Analyst (CUA)
Usability Analysis
Madurai Kamaraj University
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M.S.
Information Technology & Management
Bharathiar University
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B.Sc.
Computer Science
Skills
Documentation & Strategy
Content Strategy, Information Architecture, API/SDK Documentation, DITA Implementation, Technical Editing, UX Writing, Knowledge Management.
Engineering & Innovation
Content Modeling, Platform Engineering, Process Automation, AI for Documentation, Content Governance, SaaS/PaaS Documentation.
Leadership
Cross-Functional Team Leadership, Strategic Planning, Mentorship, Stakeholder Management, Project Management.
User Experience
User Journey Mapping, Wireframing, Usability Testing, Information Visualization, Task-Based Design.
Authoring Tools
Markdown, FrameMaker, RoboHelp, Madcap Flare, DITA, Oxygen XML Editor.
UX Design Tools
Figma, Lucidchart, PowerPoint, Visio.
Multimedia Tools
SnagIt, Paint.NET, Camtasia.
Content Platforms
MediaWiki, WordPress, Drupal, Confluence.
Web Development
HTML, CSS, XML, Static Site Generators.
Collaboration Tools
Jira, Git, SVN.
Methodologies
Structured Authoring, Minimalism, Docs-as-Code, Content Reuse.
Artificial Intelligence
NotebookLM, Ollama, ChatGPT, Claude, Gemini, CoPilot.